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Return
Policy
Thank you for shopping at Dogwood Avenue Books. We
hope that you are satisfied with the product you purchased. If you are not,
please consult the following question and answer paragraphs.
Can I return a damaged item?
Yes. If the item is not the what you ordered or if it
is damaged or deficient in nature. Note that Dogwood Avenue Books is
not responsible for damage that occurred as a result of shipping, unless the
damage was caused by improper packing at our end. For details of how we ship
our items, see our shipping policy.
Is there a time limit?
Yes. You have thirty days to return the item.
Why is there a time limit?
Almost all shoppers are honest and deal with suppliers
in good faith, but unfortunately, a few take unwarranted advantage of
unlimited refund policies. A no-time-limit refund policy might encourage
some of those shoppers to return an item after they used it and feel that
they no longer have a need for it. In order to prevent this, and yet
in order to give you, the honest shopper, an opportunity to address genuine
problems or item defects, we apply a thirty day period to our return policy.
The thirty day period begins seven days after the shipping date.
How do I return an item?
First, send us an email at
DogwoodAvenue@shaw.ca and
explain your case. We will promptly try to rectify any problems. If the
problem cannot be resolved to your satisfaction, you can return the item to
us by mail along with a copy of the packing slip (verso) or a copy of the
Paypal invoice sent to you by email at the time of your order.
When will I get a refund?
As soon as we receive the item, we will process your
claim. If we are responsible for the defect or problem, we will initiate a
refund via Paypal. Paypal will credit your account or credit card.
Will my refund include the cost I inured to return
the item to you?
No, but it will include the original shipping cost you
paid at the time of the order.
Thank you for
shopping at Dogwood Avenue Books.
Limited Warranty –
Dogwood Avenue Books makes no implied, statutory, or any other warranty,
guarantee, or representation in respect to any product sold on the http://www.dogwoodavenue.ca/
website.
Limited Liability
– Dogwood Avenue Books is not liable for any direct or
indirect consequences, losses, injuries, or expenses of any nature related
to the use of any product. Dogwood Avenue Book's total liability for any
claim is limited to the price of such product and to the original
shipping cost.
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